Last one 10 years ago – 2 years to complete over 1 million, mea culpa – we started focusing on the edge, bringing in some help and refocusing on the core network switching after 2 hardware failures in ~18 monthsJaya – new to the college, only 6 months, but : partnership and collaboration with TLC, Library, and other support orgs on campus. Subject matter expert with a voice in the conversation.New accessibility technical specialist joining us this winter. IT accessibility working group active for several years, consolidation of technical staff and expertise in IT, lots of great work done on the website itself, training, events we host~20% of our users forward their email, 71% of people forward to gmail. That’s a signal, particularly when we think about service culture.Unlimited Dropbox, likely get to the point where we retire most U drives, working with our campus partners (Library) starting to move applications soonNow THAT’s a turn of phrase. I love that phrase. That’s unhealthy. What does this really mean – the BIG project many of you will have heard about. It’s about replacing the ERP, but it’s really more than that, and ERP replacement is an outcome. It’s about spending time thinking how we do things and finding opportunities to improve.