Support for Faculty and Staff with their Personally-Owned Computers
- Provide documentation on how to configure IT-supported email software so faculty and staff can access their Amherst College email accounts when away from the campus.
- Provide access to a proxy server and instructions for configuring computers outside the Amherst network to allow faculty and staff to reach protected resources on campus, e.g. electronic databases provided by the Robert Frost Library.
- Provide Virtual Private Network (VPN) and instructions on how to configure it for those whose uses require it.
- Provide media, and any Amherst-specific installation instructions, for all IT-licensed software that includes a provision for use on personally owned computers.
- Provide referral to local vendors for hardware repair and assistance with other problems such as computers damaged by viruses and for data recovery.
- Provide information about additional resources available for troubleshooting software and hardware problems on personally owned computers, such as vendor websites and online FAQs.
- Provide access to the Information Technology web site, available at all times from off-campus, and other documentation/online tutorials on various software packages.
- Advise on hardware and software purchase decisions.
Tags:
SLA
personal computers