Introduction

If someone cannot start a recording, manage participants, or is having their meeting cut short even though they have a Pro Licensed account within Zoom, they are most likely not signed into the Zoom client on their device.

When a meeting is created, the host has the option to select Enable join before host. This setting allows other participants into the meeting without the host being present. This can be helpful to get a meeting started if the host is running late, but can also lead to some confusion. Because the meeting allows participants to join without signing in, the person who is the host could technically join the meeting without logging in as well. This would result in Zoom not knowing that the host is actually present because they have not authenticated with the application.

Users should ensure they are logged into the Zoom client before starting a meeting. If they are currently in a meeting, they will need to leave the meeting, login, and then rejoin the meeting.

Instructions

Confirming a user is logged in before joining a Zoom meeting

  1. Launch the Zoom client on the device (from the Windows Start menu, Mac Applications folder, or mobile device)
  2. If they are logged in they will see their avatar in the top right corner and when clicked will list their email address and tell them their current license level
     
Zoom avatar user menu
  1. If they are not logged in, they will see the Zoom sign in page and should follow the instructions for logging in with their Amherst Single Sign-On credentials (How to log into Zoom)

Confirming a user is logged in as a host while in the meeting

If a user is already in a meeting, they can confirm that Zoom recognizes them as the host by following the steps below

  1. Click the Manage Participants or Participants button in the Zoom toolbar
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  2. They will see a list of all current participants, and if they are properly logged in they will see that they are designated as the Host
     
Zoom participant list, host
  1. If they are not marked as the host, they will need to leave the meeting and sign into the Zoom client (How to log into Zoom) before rejoining the meeting